Refund Policy

Last updated October 2026

Subscriptions

You can cancel a subscription any time from your billing page. Cancelling stops the next renewal - you keep access to your current plan until the end of the period you've already paid for, but we don't refund the unused portion of the current period.

Credit and wallet top-ups

API credit top-ups and chat wallet top-ups are non-refundable once purchased - unlike a subscription, top-up credits roll over and never expire, so there's no unused-period concept to refund. If you haven't used a top-up yet and it's within a few days of purchase, contact us and we'll consider it case by case.

Billing errors

If you were charged twice for the same thing, charged after a subscription was already cancelled, or charged an amount that doesn't match what was shown at checkout, we'll refund the difference in full - this is on us to catch, but please let us know if you spot one.

How refunds are paid

Approved refunds go back to the original payment method via Razorpay, typically within 5-7 business days of approval, depending on your bank.

Questions about a specific charge? Contact us with the date and amount.